Refund Policy

Our Refund Guarantee

At rawlingsus.com, your satisfaction is our priority. We offer a straightforward refund policy designed to give you peace of mind when shopping with us.

Refund Window

You have 60 days from the date of delivery to request a refund. This generous window gives you ample time to evaluate your purchase and ensure it meets your expectations.

Refund Processing Time

Once your returned item is received and inspected at our facility, your refund will be processed within 5 to 10 business days. Refunds will be issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 2–5 business days for the funds to appear in your account.

Conditions for Refund

To be eligible for a refund, items must be:
  • Returned within 60 days of delivery
  • In unused or lightly used condition (appropriate for sports equipment testing)
  • In the original packaging where applicable
  • Free from significant damage or alterations beyond normal use

Partial Refunds

In certain cases, such as items returned outside the 60-day window or items showing excessive wear, a partial refund may be issued at our discretion. If this applies, our team will contact you before processing.

Non-Refundable Items

The following are not eligible for refund:
  • Gift cards
  • Items marked as "Final Sale" at the time of purchase
  • Items damaged due to misuse or neglect after delivery

How to Request a Refund

To initiate a refund, please contact our customer service team at support@rawlingsus.com with your order number and reason for the return. We will provide you with return instructions and a return address.

Refund Status

If you have not received your refund within the stated timeframe after we have confirmed processing, please first check with your bank or credit card provider. If the issue persists, contact us at support@rawlingsus.com and we will investigate promptly.

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