Customer Service Policy
Our Service Philosophy
At rawlingsus.com, customer service is at the heart of everything we do. As a dedicated e-commerce platform specializing in premium baseball and softball gear, we strive to deliver not only exceptional products but also an exceptional shopping experience from start to finish.
How to Reach Us
Our customer service team is available to assist you through the following channels:
- Email Support: support@rawlingsus.com
- Press Inquiries: press@rawlingsus.com
- Wholesale Inquiries: wholesale@rawlingsus.com
We aim to respond to all inquiries within 24 business hours. During peak seasons, response times may extend slightly, but we are committed to addressing every message as quickly as possible.
Order Assistance
Our team can help with:
- Order status and tracking inquiries
- Product recommendations and sizing guidance
- Payment issues and checkout troubleshooting
- Address corrections before shipment
- Order modifications or cancellations (subject to processing status)
Return & Refund Support
We are here to guide you through the return and refund process. If you need to return an item or have questions about your refund status, contact us at support@rawlingsus.com with your order number. We will walk you through each step to ensure a smooth experience.
Product Questions
Not sure which glove fits your hand best? Need help choosing the right bat for your league? Our knowledgeable team can provide detailed product information, specifications, and comparisons to help you make an informed decision. Reach out to us — we are happy to help.
Feedback & Complaints
We value your feedback and take all concerns seriously. If you are dissatisfied with any aspect of your experience, please let us know. We are committed to resolving issues fairly and promptly. Your input helps us improve our service and better serve the baseball community.
Business Hours
Our customer service team operates during standard business hours, Monday through Friday. Emails received on weekends or holidays will be addressed on the next business day.
Wholesale & Partnership
For team orders, bulk purchases, or wholesale partnerships, please contact us at wholesale@rawlingsus.com. We welcome the opportunity to work with leagues, schools, and retailers.
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